Legal Analyst

About the role

The Legal Analyst will provide support to Senior Corporate Counsel in a fast-paced environment, requiring strong problem-solving, organization, and logical reasoning skills.

Responsibilities

• Assist with review and preparation of Master Services Agreements, Statements of Work, Amendments, NDAs, and other contractual and legal documents related to Customer Contact Services and vendor contracts for technology-related services.
• Identify vital terms and potential issues in draft Agreements and escalate solutions as appropriate.
• Track and participate in daily calls regarding intake requests submitted by other business teams.
• Assist with review of corporate policies and procedures.
• Monitor deadlines and status updates for managing various legal actions tracked by the Legal Department.
• Conduct legal research and analysis pertaining to matters handled by the Legal Department.
• Handle tasks supporting contract negotiations, document management, and legal analysis.
• Maintain various trackers using Excel and SharePoint.
• Manage and track corporate entity registrations, licenses, and annual reports.

Requirements

• Four-year degree or equivalent certification in a legal studies program.
• 7+ years of working experience as a Legal Analyst, Legal Department Contract Manager, and/or Corporate Paralegal.
• Experience assisting with review and preparation of Master Services Agreements, Statements of Work, Amendments, NDAs, and other contractual documents.
• Knowledge of commercial agreements and transactions.
• Advanced MS Office skills, especially Word, Excel, SharePoint, and Adobe PDF products.
• Excellent interpersonal skills and a patient, positive attitude.
• Resourcefulness and creativity in problem-solving.
• Advanced English writing and verbal communication skills.
• Ability to take direction and work independently with little or no supervision.
• Highly organized, punctual, patient, and detail-oriented.

Preferred Skills

• Tele-marketing, tele-sales, or customer service industry experience.
• IT or technology-related experience/background.
• Sound understanding of litigation and claims processes.
• Salesforce or other CRM experience.
• Experience supporting corporate operations in a highly regulated industry.
• Strong desire to grow legal knowledge and diversify skill set.

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve satisfaction and loyalty while improving efficiency and reducing costs. With a 30+-year track record, ResultsCX operates in more than 20 geographic hubs and employs approximately 20,000 colleagues worldwide. Our core expertise includes actionable analytics, contact center as a service (CCaaS), and our SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences.