Lee Wrangler- Keyholder @ Arizona Mills

Key Responsibilities

• Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
• Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
• Assist customers in the fitting room.
• Recommends products that are aligned with customer needs and preferences through suggestive selling and encourages the customer to make a purchase.
• Buils brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
• Learns about new products and trends to better engage customers.
• Consistently achieve personal sales targets and contribute to overall store performance.
• Provides information and advice on product performance, features, and specifications.

Visual, Operation, and Safety

• Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
• Aid in daily store operations, including opening and closing, freight processing, accurately process transactions, handle cash, and maintain point-of-sale integrity.
• Follows company and store policies, procedures, and operational guidelines; communicates concerns to store leadership.
• React quickly to all customers and/or employee injuries and report them immediately to the Manager on Duty.
• Participates in Loss Prevention Audits, understands and complies with company loss prevention policies to minimize store shrink.

Leadership

• Acts as Manager on Duty in the absence of the other members of the leadership team.
• Regularly communicates any employee’s concerns directly to the Store Manager.
• Assists with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
• Addresses customer concerns professionally and in accordance with company guidelines.

Job Requirements

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Able to arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 30 hours per week including one weekend day and rotating holidays, additional availability a plus.

• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (i.e., cash register, computers, phones, scanners, etc.).
• Stand and move throughout the store during scheduled shifts.
• Walking and moving to assist customers, retrieve merchandise and recover the store.
• Lifting and carrying, ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and tasks that require attention to detail.
• Ability to use fine manipulation, and grasp with hands to sort and organize clothing, ex. place on hangers, folding, organize in color/size order.