Leave Specialist - REMOTE

About the role

This role involves managing full cycle leave of absence cases for the United States and Canada, with an average case load of 150+. The specialist handles the case from intake to eligibility checks, sends required notices customized by State, reviews medical certification documents for accuracy, makes approval/denial decisions, and provides guidance and support to managers and employees.

Responsibilities

• Facilitate the leave of absence process company-wide.
• Perform individualized leave assessments, resolve issues, and escalate cases as appropriate.
• Monitor work queues appropriately and prioritize cases as required.
• Manage extensive phone, email, and case management communications with employees and managers, with the ability to multitask across cases.
• Process and approve leave transactions in Workday (requests, returns, modifications) accurately and quickly.
• Maintain information/documentation in case management system to track and ensure accurate and timely case management.
• Provide counseling and coaching for managers and employees around taking leave, types of leave and eligibility, as well as modifying leaves to ensure a smooth transition and leave process.

Qualifications

• Bachelor's degree required or equivalent experience in Human Resources or related field.
• Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required.
• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required.
• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required.
• One (1) year or more Experience in high volume, complex case management required.
• Strong knowledge of federal and state absence laws and regulations advanced required.
• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required.
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required.

Skills and Abilities

• Strong knowledge of federal and state absence laws and regulations.
• Strong organizational and analytical skills.
• Strong written, verbal communication and interpersonal skills.
• Ability to establish and maintain effective working relationships with employees, managers and HR teams.
• Ability to handle confidential, sensitive, and personal information appropriately.
• Ability to work in a timely and organized manner to meet mandatory deadlines.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Strong knowledge of federal and state absence laws and regulations advanced required.
• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required.
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required.