Leave Specialist - REMOTE

About the role

This role manages full cycle leave of absence cases via ServiceNow and Workday for the United States and Canada. The case load averages 150+ cases per specialist, who handles the entire process from intake to approval.

Responsibilities

• Facilitate the leave of absence process company-wide
• Perform individualized leave assessments, resolve issues, and escalate cases as necessary
• Monitor work queues and prioritize cases as needed
• Manage extensive phone, email, and case management communications with employees and managers
• Process and approve leave transactions in Workday accurately and quickly
• Maintain information/documentation in case management system to track and ensure accurate and timely case management
• Provide counseling and coaching for managers and employees around taking leave, types of leave, and eligibility, as well as modifying leaves to ensure a smooth transition and leave process
• Identify areas for continuous improvement within internal operations, processes, etc.
• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences

Qualifications

• Bachelor's degree required or equivalent experience in Human Resources or related field
• Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required
• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required
• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required
• One (1) year or more Experience in high volume, complex case management required
• Strong knowledge of federal and state absence laws and regulations advanced required
• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required
• Professional in Human Resources (PHR) Certification