Leave Specialist - REMOTE

About the role

This role involves managing full cycle leave of absence cases for the United States and Canada. The specialist will handle cases from intake to eligibility checks, send required notices, review medical certification documents, make approval/denial decisions, and provide guidance and support to managers and employees.

Responsibilities

• Facilitate the leave of absence process company-wide.
• Perform individualized leave assessments, resolve issues, and escalate cases as necessary.
• Monitor work queues and prioritize cases as needed.
• Manage extensive phone, email, and case management communications with employees and managers, with the ability to multitask across cases.
• Process and approve leave transactions in Workday (requests, returns, modifications) accurately and quickly.
• Maintain information/documentation in case management system to track and ensure accurate and timely case management.
• Provide counseling and coaching for managers and employees around taking leave, types of leave and eligibility, as well as modifying leaves to ensure a smooth transition and leave process.
• Identify areas for continuous improvement within internal operations, processes, etc.
• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences.
• Perform other duties as assigned, including participating in other activities, projects, and growth initiatives within the Compliance or Employee Services area.

Qualifications

• Bachelor's degree required or equivalent experience in Human Resources or related field.
• Three (3) years or more HR generalist or HR compliance role (e.g. leave of absence, ADA, Employee Relations) required.
• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required.
• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required.
• One (1) year or more Experience in high volume, complex case management required.
• Strong knowledge of federal and state absence laws and regulations advanced required.
• Experience with Microsoft Office products (Word, Excel, PowerPoint); familiarity with Workday and/or Service Now is a plus intermediate required.
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) intermediate required.
• Professional in Human Resources (PHR) Certification preferred.