Leave of Absence (LOA) Coordinator

What You Will Be Doing

• Administer and coordinate employee leave programs, including FMLA, parental leave, medical leave, personal leave, military leave, and other company-sponsored leave programs.
• Manage the leave process from intake through return-to-work, including employee communications, documentation, tracking, and case management.
• Serve as the primary point of contact for employees, managers, and HR partners regarding leave eligibility, processes, and status updates.
• Cook up with third-party leave administrators and state-sponsored disability and paid leave programs to ensure timely and accurate claim processing.
• Ensure compliance with applicable federal, state, and local leave laws and company policies.
• Maintain accurate leave records and reporting within HR systems.
• Aid with ADA accommodation-related leave administration and return-to-work coordination.
• Support benefits administration activities, including employee inquiries, life event changes, and benefit continuation during leaves of absence.
• Aid with open enrollment, benefits communications, and vendor coordination as needed.
• Support the Benefits and Total Rewards teams with general support and inquiries.

What We Are Looking For

• 2-4 years in Benefits, with direct experience in processing leaves of absence.
• A high school diploma or equivalent required.
• A bachelor’s degree in a related field preferred.
• Exceptional customer service skills and attention to detail required.
• A high level of ethics and integrity required.
• Excellent customer service skills required.
• Strong verbal and written communication skills required.
• The ability to be approachable and welcoming to questions from business support administration, HR field team and employees at all levels of the company.
• Strong time management skills.
• Bi-lingual in English/Spanish is highly preferred.
• The ability to work in a fast-paced team environment.
• The ability to maintain confidentiality with employee personal information.
• Intermediate level skill in computer processing and data entry.

Why Work for Us

• A comprehensive compensation package and paid time off program.
• An industry-leading 401(k)/RRSP.
• Medical/Extended Health Care, Dental, Vision and/or Provincial Medical Wellness benefits & Employee Assistance Program.
• Tuition Reimbursement Program.