Leave Management Administrator - Remote (PST)

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

About the role

At OneDigital, we are on a mission to help people do their best work and live their best lives. We embrace greatness in all its forms and believe that being different is not a barrier to getting ahead. If you are looking for a people-first culture that is wired for growth, driven to serve, and committed to having your back, we invite you to join us.

Responsibilities

• Handle the day-to-day LOA administration for clients by supporting both the Account Manager and/or LOA Analyst on the specific needs related to that account.
• Provide timely reports and feedback regarding the status of leaves for clients and/or Account Managers.
• Manage incoming emails for the team shared inbox, prioritizing, responding, and sorting accordingly.
• Courteously answer inbound team phone calls, providing a high level of customer service with accurate and helpful information.
• Provide excellent service and timely responses for all potential leave inquiries, offering specific guidance on processes, job protection, and wage replacement options during absences.
• Process applicable disability claims forms efficiently with related disability carriers and provide necessary updates to impacted individuals.
• Support all LOA administration cases, ensuring compliance with Federal, State, and local regulations related to leaves, including FMLA, CFRA, PDL, PFL, USERRA, ADA/ADAAA, and company-specific leave policies.
• Assist with the onboarding process of new clients by attending implementation meetings, reviewing company policies, and gathering necessary information to properly set up the new client.
• Work with the LOA Analyst to configure systems based on client’s programs and policies, including reviewing and inputting historical data when applicable.
• Participate in and support team-specific projects related to leave administration and compliance.
• Work closely with all LOA team members to provide assistance with leave policies, processes, and specific employee scenarios requiring additional attention.
• Assist with the interactive process and proper documentation related to ADA accommodations.
• Prepare and review necessary LOA reports for clients as requested or scheduled.
• Attend educational webinars and workshops to stay up to date on changes in leave of absence administration.

Requirements

• 1-3 years of experience with Human Resources, benefits, and/or leave of absence administration with a middle-to-large sized employer.
• Proven experience working in a fast-paced, professional environment with numerous deadlines and competing priorities.
• Strong technology experience in systems such as benefit administration, payroll, or HRIS reporting.
• Knowledge of Federal, State, and local regulations related to employer compliance and specifically the legal aspects of leave of absence administration.
• Excellent proficiency with Microsoft Office Products, with a focus on Excel reporting functionalities.
• Ability to maintain a high level of confidentiality, flexibility, and effectively prioritize and multi-task.
• Strong communication skills (oral and written) with a desire to build long-lasting relationships.
• Innovative, adaptable team player able to adjust focus and attend quickly to changes in team and client priorities.
• Sound judgment consistent with standards, practices, policies, procedures, regulations, and government law.
• Detail-oriented with strong research and analytical skills, and an interest in continued growth and learning.
• Ability to develop rapport and work with a variety of personalities at all levels throughout the firm.
• Reliable and works well independently to efficiently and effectively complete all assigned responsibilities.

Skills

• Ability to speak and write in Spanish (a plus).

Pay

The typical base pay range for this role is $20 - $30 an hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on individual and company performance.

Benefits

• Health, wellbeing, and retirement benefits.
• Paid time off and overtime pay for non-exempt employees.
• Robust learning and development programs.
• Reimbursement of job-related expenses per company policy.
• Employee perks and discounts.