Leasing Supervisor

About the role

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. Join our team as a Leasing Supervisor, where you’ll play a pivotal role in training and managing a dedicated team of Leasing Specialists. You’ll ensure that our customers receive top-notch service and that our company’s leasing metrics are consistently met.

Responsibilities

• Oversee the daily activities and assignments of the leasing team, ensuring focus on priority tasks and prompt response to customer calls.
• Serve as a versatile resource, stepping in to assist the team with sales and application calls/emails as needed.
• Offer guidance and support to the team on approval questions and other escalated customer issues, acting as the liaison between the field, property management, underwriting, and lease writing.
• Continually monitor performance, provide training, and coach specialists. Review key business metrics including conversion ratios, lead to lease speed, lease volume, call times, available times, and quality assurance reviews.
• Analyze and provide feedback on team schedules and work hours.
• Facilitate initial training and onboarding of new hires, ensuring they are equipped to succeed.
• Support the department by assisting with special projects, including ad hoc outbound campaigns and other administrative duties.

Requirements

• Bachelor’s Degree is preferred.
• Minimum two years of experience in a related background, with leadership roles is required.
• Minimum two years of supervisory experience, preferably managing direct reports in a call center environment is preferred.
• Real Estate license is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is required.
• Excellent verbal and written communication, planning, analysis, and organizing skills.
• Strong leadership, employee development, appraisal, relationship management, and problem-solving skills.

Pay

The anticipated pay range/scale for this position is $55,650.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation: This position is eligible to receive monthly bonus payments.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.