Leasing Specialist- Twin Ridge

About the role

WPM is seeking a friendly and energetic individual with sales and customer service experience to join the leasing team at Twin Ridge Apartments in Pikesville, MD. The role involves assisting with resident and prospective resident files, performing administrative duties, and supporting property management operations.

Responsibilities

• Track all phone and walk‑in traffic by recording it into the system daily and prepare weekly traffic reports
• Assist applicants with the application process and gather supporting documentation
• Maintain marketing materials
• Manage vacancies by maintaining a vacancy report daily, performing checklist items to prepare vacant units for move‑in
• Ensure vacant apartments are ready for move‑in by performing minor cleaning of fixtures, floors, windows, etc.
• Promote resident retention through completion of tasks in the Resident Retention Plan; plan, assist with, and participate in community events for residents
• Visit competitor properties quarterly to stay informed of competitor specials
• Assist management in establishing, promoting, and maintaining positive relations with residents and with everyday property operations
• Provide prospects, residents, and vendors with assistance in scheduling building tours, maintenance, communicating building procedures, and supplying general building information
• Coordinate, market, and participate in resident outreach and marketing events
• Support property managers by producing, modifying, and/or distributing various forms, spreadsheets, manuals, information packages, etc.
• Process correspondence with residents, contractors, and other third parties for property management staff
• Maintain and update insurance certificate files for all residents
• Assist in electronic/hard‑copy filing systems for residents, invoices, purchase orders, vendors, and other files
• Contribute to operational needs by providing phone coverage and administrative support related to property management operations
• Perform other duties as assigned

Requirements

• Valid driver’s license and reliable vehicle
• Ability to work flexible hours as business needs dictate, including weekend work and occasional evenings
• Strong attention to detail
• Commitment to excellence
• Ability to successfully multitask in a fast‑paced environment

Qualifications

• High School Diploma or equivalent
• Prior leasing and/or sales experience preferred

Skills

• Ability to present a positive professional image in appearance, demeanor, and dress
• Ability to operate a PC and learn new software
• Effective communication skills

Benefits

• Competitive base pay plus commission and bonus opportunities
• Continuing education and certification opportunities
• Welcoming company culture
• Recognized as a “Top Workplace” by The Baltimore Sun for twelve consecutive years

Pay

Hourly rate starting at $21 per hour

Schedule

Four weekdays from 9:00 AM to 5:30 PM and Saturday from 10:00 AM to 5:00 PM