Leasing Specialist (Hybrid)

About the role

The Leasing Specialist will be a driving force in helping prospective residents find the best place to call home. They support community leasing by assisting and engaging prospective residents on their self-guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities.

Our Culture

- Our Bold Purpose: Creating a better way to live
- All Of Us: AvalonBay associates play a key role in bringing our purpose to life
- Our Core Values: A Commitment to Integrity, A Spirit of Caring, A Focus on Continuous Improvement
- Our Approach: Promotion from Within, Growth Based on Achievement, Cross Departmental Learning, Professional Development, High-Performance Culture, Associate Recognition

Benefits

• Medical: We provide you with four plan options to choose from within the Aetna network.
• Dental: We offer dental coverage through MetLife. Associates have the option to select between the Premier and Basic Plus Plan.
• Vision: Our Vision Service Plan provides benefits for regular eye examinations, glasses or contact lenses, and laser vision care.
• 401(k) Savings Plan: Save a portion of your pay each pay period and invest your savings in your choice of the available investment funds. We match 50% of your contribution up to 8%.
• Career Development: Opportunities to advance your skills and grow your career through promotion.

Responsibilities

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
• Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
• Promptly respond to pre tour, during tour, and post tour assistance needs
• Handle inbound and outbound calls per scheduled shift
• Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
• Cross-sell potential prospects to other AvalonBay communities where needs can be met
• Address and resolve customer service concerns
• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner
• Maintain all documentation in accordance with AvalonBay policy and procedure
• Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera

Qualifications

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
• Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience
• Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents
• Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest
• Reads and writes English as demonstrated by clear and concise written and verbal communications
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations
• Demonstrates exceptional attention to detail and problem-solving skills
• Exhibits ability and willingness to work on a flexible schedule

Skills and Abilities

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
• Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience
• Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents
• Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest
• Reads and writes English as demonstrated by clear and concise written and verbal communications
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations
• Demonstrates exceptional attention to detail and problem-solving skills
• Exhibits ability and willingness to work on a flexible schedule

Requirements

• This position requires evening and weekend availability
• Hardwired desktop to internet router, Wi-Fi is prohibited
• Minimum internet speed of 25 Mbps down and up
• Dedicated workspace for desktop and minimum of two monitors set-up at associate’s cost, unless otherwise required by law
• Dedicated workspace that is secure, safe, quiet, and ergonomically sound
• Associate responsible for maintaining adequate business tools to perform job
• Job may not be performed or moved to another dedicated workspace without manager and HR approval

Education

A high school diploma or equivalent (GED) is required.

Experience

• At least one year of experience in multifamily or related property management is preferred
• Experience in a sales position, particularly one requiring customer interaction is preferred

Software

• Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) is required