Leasing Specialist - Garrett North Powers

Brief Description

We are seeking a driven and self-starting Customer Experience Specialist who is passionate about exceptional customer service and has proven lease-up experience. The ideal candidate will be enthusiastic about engaging with prospective residents, guiding them through the leasing process, and contributing to the success of a thriving new community.

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.

Qualifications and Requirements

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
• Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.
• Must pass background check and drug screening.

Pre-Qualifications

• Able to work in unison with a team.
• Takes full responsibility for actions and works collaboratively to find solutions.
• Coachable.
• Positive Attitude.
• Ability to listen and understand intents and goals.
• Relentless problem-solving skills.
• Ability to think 2+ steps ahead and anticipate what comes next.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.

Initial Training and Orientation

Garrett Residential Onboarding in Indianapolis. Ongoing Training Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.