Leasing Specialist - Columbia West, Grand Forks

About the role

Leasing Specialists bring exceptional experiences to life every day for our current and future residents through active engagement in the marketing of properties, partnering with applicants through the showing and leasing process, and anticipating and responding to resident and property maintenance needs, requests, and concerns. Leasing Specialists are a key part of the property management team and work closely with their fellow team members to achieve and maintain maximum occupancy of their properties and strong resident satisfaction results.

This role will be responsible for bringing our Goldmark vision of creating a better living for our residents and our communities to life at their individual property level. They will focus on delivering exceptional customer service and quality that is the Goldmark differentiator in making our residents feel at home. The Leasing Specialist will take pride in serving others and delivering a caring and professional experience for our residents, our client-owners, and our fellow team members.

Responsibilities

• Tour and present the property and available apartment homes with prospective residents and apply product knowledge to close the sale.
• Manage the leasing and renewal process from start to finish in accordance with company procedures and Fair Housing requirements.
• Conduct property, building, and apartment inspections to help ensure the attractive appearance, including picking up trash and reporting maintenance needs.
• Daily use of customer management systems to build relationships with prospective and current residents ensuring all communication is documented.
• Work side by side along with leadership and support teams as appropriate.
• Advertise and market properties daily by use of social media and other marketing platforms.
• Build and maintain long-term relationships with residents by addressing and responding to requests, questions, and concerns, making referrals to manager or maintenance team members as appropriate.

Requirements

• A High School degree, GED or equivalent.
• Must have a valid driver’s license, vehicle and vehicle insurance.
• Prior experience in property management or a related industry is preferred, but not required.
• National Apartment Leasing Profession (NALP) or similar certifications are desirable.
• Strong sales skills and aptitude with confidence and drive to close the sale.
• Customer service experience and a strong customer service mind-set.
• Self-driven with an ability to manage time, multi-task, and prioritizes responsibilities.
• Proficiency in Microsoft Suite including SharePoint, Word, Outlook and Excel is preferred.

Pay

Starting pay $15.00 per hour (and more based on experience) + unlimited commissions! Potential to earn up to $4.65 more per hour with commissions and incentives. Your first 3 months include a guaranteed $300 per month.

Benefits

• Paid Time Off (PTO) accrues throughout the year and increases with tenure.
• 8 paid holidays each year.
• 4 YOU Days each year, giving you a paid day off each quarter to use how you choose.
• Paid volunteer opportunities.
• Access On-Demand Pay, allowing eligible hourly team members to access a portion of earned wages before payday.
• Milestone anniversaries celebrated with a gift card and a paid day off.
• Choose from three medical plan options, including HSA options, along with dental and vision coverage.
• Company HSA contributions to help offset out-of-pocket expenses.
• 401(k) plan that offers up to a 5% company match and immediate vesting.
• Income-replacement benefits for qualifying life events, along with voluntary benefit options.
• Employee Assistance Program (EAP).
• Up to a 20% rent discount if you live and work with Goldmark.

Growth and Development

Grow your career through leadership and development opportunities designed to support your success.