Leasing Specialist

Essential Functions

• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Perform telephone market surveys and physical shops of competitors.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Maintain passing e-shop, phone shop, and physical shop scores.
• Maintain closing ratios in line with NRP policies and procedures.
• Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance.

Administrative

• Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up.
• Inspect apartments with the new residents at move in and complete all the necessary paperwork.
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees.
• Accurately process and report receipt of application fees, security deposits, rents and other fees.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards.
• Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready.
• May occasionally be required to assist at other properties.
• Run errands to support the property as necessary.

Customer Service

• Aid in planning of resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met.
• Provide excellent customer service and display courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community affiliated events and weekends.
• Perform other duties as required.