Leasing Specialist

Your Role on the Team

As a Leasing Specialist at Invitation Homes, you will play a key role in executing the company's strategic objectives related to occupancy, revenue growth, and customer satisfaction. You will be responsible for delivering a seamless, high-quality resident experience, from the initial inquiry through the entire lease term, ensuring that each interaction supports the achievement of business goals while fostering resident success and retention.

Responsibilities

• Maintain awareness of home inventory, including pricing, availability, lease expirations, market trends and competitor properties.
• Provide timely feedback to management on market conditions, customer sentiment, and factors impacting performance.
• Facilitate the leasing process by understanding resident needs, negotiating lease terms within management guidelines, and conducting in-person showings.
• Promote lease enhancements to both new and existing residents.
• Build and maintain strong customer relationships with prospective, current, and former residents through exceptional service.
• Collaborate with market leadership to address resident needs, identify trends, and drive operational improvements.
• Review reports to identify workflow priorities and opportunities for improvement.
• Manage leads, appointments, and follow-ups in a timely manner, ensuring an effective client pipeline.
• Conduct property tours, initiate new leases, and use consultative sales techniques to understand and meet prospective residents' needs.
• Oversee lease negotiations, document signings, property walkthroughs, and ensure proper documentation and move-in funds are secured before move-in.
• May be required to work some holidays, weekends and/or evenings.

Requirements

• High School Diploma or GED.
• An active Real Estate license is required for this role and your license must be affiliated with Invitation Homes as the designated brokerage.
• Broad residential leasing knowledge.
• Proven experience in customer service.
• Experience in the property management or maintenance industry is helpful.
• Excellent organizational skills with a high level of attention to detail.
• Strong verbal and written communications skills.
• Effective customer service and conflict resolution skills.
• Technological proficiency including in MS Word, Excel, Outlook and Adobe.
• Ability to be at work on a regular and consistent basis including weekends and non-traditional holidays if needed.

Pay

The salary for this position is $50,000.00 and monthly incentive pay.

Benefits

• Health, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays.
• 401(k) with company matching contributions.
• Awesome work environment with casual dress.
• Team events and gatherings (Pre- and Post-Covid).
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation.