Leasing Specialist

Job Responsibilities

• Warmly greet visitors, prospective renters, and current residents
• Avoids answering property phones and creates work orders
• Conducts daily inspections and monitors touring routes
• Maintains and selects model apartments, target units, and mini models
• Ensures all leasing presentations are professional, informative, and compliant with Fair Housing laws
• Uses the telephone to encourage prospects to lease apartments and responds to residents and various telephone requests
• Follows up and follows through on prospects and applicants, and resident inquiries
• Contacts prospects using prospect pipelines/guest cards, tax credit, and affordable housing waiting lists
• Schedules appointments in Yardi, shares appointments with staff via Outlook calendar, conducts tours of property and vacant units
• Documents all communication with prospects/applicants
• Generates the Unit Availability Detail Report by unit type daily
• Meets daily with Property Manager and General Manager
• Processes applicant files for move-in by conducting household interviews
• Reviews files daily and consistently follows up on applicant inquiries
• Submits applications to the Property Manager or General Manager for review prior to submission to Compliance for approval
• Completes housing voucher packets accurately and ensures they are reviewed by the Property Manager and/or General Manager prior to submission to the Housing Agency
• Schedules unit inspections with the Housing Agency in a timely manner
• Coordinates and schedules unit inspections with the Housing Agency
• Completes background screenings, obtains third-party verifications, tracks responses, and prepares files appropriately for lease signing
• Inspects units 72 to 48 hours prior to the scheduled move-in date
• Conducts move-in inspections with new residents, preferably 24 hours prior to the scheduled move-in date
• Ensures all lease documents are filed and scanned correctly in Yardi and reviewed by the Property Manager or General Manager
• Enters required information correctly in Yardi, LHC’s portal, and HANO’s Elite system
• Generates renewal and recertification reports and monitors upcoming expirations
• Completes the renewal and recertification process promptly
• Computes and updates current Market Survey Reports correctly and in a timely manner
• Assists in cold calling on local businesses in the area
• Maintains marketing outreach files and follows up
• Performs other related duties as assigned

Qualifications

• Must have prior tax credit experience in property management
• At least 2 years of relevant experience at a LIHTC community preferred
• 1-2 years of leasing experience required
• Knowledge of LIHTC, HOME, and HUD programs is a plus
• Ability to clearly explain program requirements to applicants
• Professionalism and integrity, and exercise confidentiality in all performance areas
• Self-starter and effective multitasking skills
• Organized and detail-oriented with effective communication and interpersonal skills
• Customer service and sales experience plus
• Proficiency with Microsoft Office Suite required
• Yardi and Elite experience preferred
• Able to work some weekends and extended hours