Leasing Specialist

About the role

The Leasing Specialist is a key role in developing Birchstone communities and is responsible for supporting the leasing operations and financial performance of the community, through coordinating and executing all activities related to apartment rentals, move-ins, move-outs, and lease renewals.

Responsibilities

• Greet and interact with prospective residents and determine their needs and preferences; provide tours of units and the community; communicate the value and overall experience of living at the community.
• Create and develop meaningful and memorable experiences through personal relationship building.
• Qualify and screen prospective residents, process and verify rental applications, following Fair Housing guidelines.
• Secure deposits and lease agreements; communicate lease expirations and secure lease renewals.
• Communicate community policies to residents.
• Absorb and assist with move-in and move-out procedures.
• Absorb and assist with inspections of the community and apartments; help to ensure apartments are immaculate and ready for new residents.
• Absorb and assist with residents' concerns, suggestions, and requests while delivering outstanding customer service; follow up on resident service requests.
• Absorb and assist with community marketing and resident events.
• Market available units, complete market surveys, and maintain an awareness of competitors, the industry and market trends.
• Maximize occupancy and resident retention; Increase community visits and interest; boost online engagement and maintain/update online advertisements.
• Research new resident amenities, activities, and programs that add value to the community and drive revenue.
• Provide suggestions for improving overall efficiencies and processes.
• Provide support and assistance in the execution of special projects and assignments including capital improvement project management and monitoring project progress.
• Participate in regular meetings with Property Manager and act as a resource to community team members.
• Absorb and assist with administrative duties and completion of daily and weekly reports; answer telephone calls and respond to online inquiries.
• Other duties as assigned.

Requirements

• High School Diploma or Equivalent is required
• One (1) or more years work experience in leasing, sales, or customer service position required.
• One (1) or more years work experience in the multi-family property management industry preferred.

Skills

• Sufficient expertise in marketing and leasing.
• Strong business communication and interpersonal skills.
• Innovative approach to problem solving.
• Demonstrated effective written and verbal communications skills.
• Effective time management skills; ability to work well under pressure and meet deadlines.
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Strong scheduling, organizational, and planning skills.
• Exceptional attention to detail.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property Management and supplemental software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish preferred, but not required.

Qualifications

• Valid driver’s license required.