Leasing Specialist 1

About the role

The Leasing Specialist will be a driving force in helping prospective residents find the best place to call home. They support community leasing by assisting and engaging prospective residents on their self-guided/virtual tours. They are responsible for all aspects of the centralized leasing process for multiple communities.

Responsibilities

• Administer all duties related to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customer
• Engage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools
• Promptly respond to pre tour, during tour, and post tour assistance needs
• Handle inbound and outbound calls per scheduled shift
• Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position)
• Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhood
• Cross-sell potential prospects to other AvalonBay communities where needs can be met
• Address and resolve customer service concerns
• Accurately complete touring related tasks and emails, ensuring all data is entered into appropriate information systems in a timely manner
• Maintain all documentation in accordance with AvalonBay policy and procedure
• Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera

Requirements

Position Type: Full time
State: TX
City: San Antonio
Zip Code: 78251
Total Base Pay Range: $35,400.00 - $53,000.00

Qualifications

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
• Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience
• Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents
• Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest
• Reads and writes English as demonstrated by clear and concise written and verbal communications
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations
• Demonstrates exceptional attention to detail and problem-solving skills
• Exhibits ability and willingness to work on a flexible schedule

Skills

• Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally
• Utilizes sales skills to achieve leasing/sales targets as demonstrated by accomplishments in previous work experience
• Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience
• Gathers and retains site specific knowledge of various communities within the portfolio to share with prospective residents
• Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest
• Reads and writes English as demonstrated by clear and concise written and verbal communications
• Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to perform basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals
• Performs basic Microsoft Office applications such as word processing, spreadsheets, and presentations
• Demonstrates exceptional attention to detail and problem-solving skills
• Exhibits ability and willingness to work on a flexible schedule

Benefits

• Medical
• Dental
• Vision
• 401(k) Savings Plan
• Recognition & Rewards
• Career Development

Pay

Total Base Pay Range: $35,400.00 - $53,000.00

Schedule

Position Type: Full time
Weekly Scheduled Hours: 40