Leasing Professional - San Antonio, TX area

About the Role

The Leasing Professional manages the sales process from initial inquiry to lease signing, ensuring a high level of customer service for prospective and current residents. This role emphasizes resident retention, community engagement, and effective use of technology to manage resident information and marketing efforts.

Responsibilities

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities.
• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.
• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
• Comply with all state and federal laws, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:
  • Arizona: Arizona Residential Landlord and Tenant Act
  • California: California Tenant Protection Act of 2019
  • Colorado: Colorado Warranty of Habitability
  • Florida: Florida Residential Landlord and Tenant Act
  • Georgia: Georgia Landlord-Tenant Handbook
  • North Carolina: North Carolina Residential Rental Agreements Act
  • South Carolina: South Carolina Residential Landlord-Tenant Act
  • Utah: Utah Fit Premises Act
  • Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
  • Virginia: Virginia Residential Landlord and Tenant Act
• Other duties as assigned.

Requirements

• High school diploma or equivalent required; Bachelor's degree preferred.
• Minimum of two years of experience in a leasing or sales role, preferably in the multifamily industry.
• Proficiency in property management software (such as Yardi or RealPage).
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Valid driver's license with no major infractions in the last 12 months.

Skills

• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.
• Strong ability to build rapport and establish positive relationships with residents.
• Proactive and solution-oriented approach to resident concerns and requests.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Team player with a positive and professional attitude.

Additional Considerations for Luxury Communities

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

Work Environment

The employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.