Leasing Professional - NOVI at Concord

About the company

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

Role overview

This position is responsible for coordinating the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

Property details

• Development: NOVI at Concord (multi-site)
• Properties: NOVI Flats, NOVI Lofts, NOVI Rise
• Location: Concord, NC
• Property type: Mid-Rise
• Stage: Lease Up
• Unit count: 48 (Flats), 89 (Lofts), 167 (Rise)

Schedule

Monday–Friday plus rotating weekends.

Responsibilities

• Perform all sales and leasing activities to achieve revenue and occupancy goals: greet and qualify prospects, conduct community tours and show apartments, process applications, credit screening, and criminal background checks, prepare leases and move-in packages, and ensure smooth resident move-in and lease signing.
• Inspect apartments prior to move-in to ensure move-in ready condition; schedule outstanding items with maintenance.
• Monitor market and competitor conditions; develop and implement short- and long-term marketing plans to sustain occupancy; follow policies on concessions, specials, and programs to boost occupancy.
• Design and execute marketing activities to drive traffic: implement resident referral and employer outreach programs, use internet marketing tools (Craigslist, Facebook, email, other websites), and follow community-specific marketing plans, drives, and special programs.
• Use on-site property management software (OneSite, Yardi, etc.) to track availability, record traffic and leasing activities, manage resident and prospect data, and capture demographic information.
• Ensure community and show units meet company standards: daily inspect marketing corridor and leasing tour, communicate maintenance needs, merchandise show units/models and amenities, prepare leasing office for daily activities.
• Follow up with prospects and new residents to ensure satisfaction via email, thank-you notes, cards, phone calls, or other contacts to finalize lease or renewal decisions.
• Execute lease renewal program: prepare renewal letters and packages, meet with and contact renewing residents in advance of move-out dates, ensure renewal documents are signed and implemented on time.
• Respond quickly and courteously to resident and client/owner concerns; take prompt action to solve problems or document and convey requests to appropriate individuals.

Requirements

• All licenses and/or certifications required by state and local jurisdictions.
• Valid driver’s license to operate a golf cart on property.

Physical demands

• Stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
• Rare or regular travel may be required to assist other properties, attend training, or business meetings.
• Flexible schedule including on-call evenings, weekends, and holidays.

Pay

Hourly range: $18.00 – $20.00.

Many factors determine pay within the posted range including business requirements, prior experience, current skills, and geographical location. Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs in addition to base salary.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance; low (free basic) employee medical costs for employee-only coverage.
• Generous Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after 1 year of service; additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary due to Collective Bargaining Agreements and/or local governing authority.