Leasing Professional - Ellipse at Urban Apartments

About the role

Greystar is a leading real estate platform offering property management, investment management, development, and construction services in institutional-quality rental housing. This position is located in Hampton, Virginia.

Responsibilities

• Greet and qualify prospects, conduct community tours, show apartments, process applications, credit screen, and perform criminal background checks.
• Prepare lease and move-in packages, ensure smooth move-ins, and address any outstanding maintenance items with the maintenance team.
• Stay informed about market conditions, develop and implement marketing plans, and follow policies related to concessions and special programs.
• Create and execute marketing activities, including resident referral and employer outreach programs, using various internet marketing tools.
• Track apartment availability, record leasing activities, manage resident data, and ensure show units meet quality standards.
• Follow up with prospects and new residents to ensure satisfaction, send thank-you notes, and make calls or contacts to finalize lease signings.
• Support the lease renewal program by preparing renewal letters and packages, meeting with renewing residents, and ensuring timely implementation of lease renewal documents.
• Respond quickly and courteously to resident and client inquiries, take prompt action to solve problems, and document and convey resident or other requests.

Requirements

• All licenses and certifications required by State and Local jurisdictions.
• Valid driver’s license to operate a golf cart on property.
• Ability to stand, walk, sit for extended periods, bend, stoop, climb ladders, reach, carry up to 25 pounds independently, and 50 pounds with assistance.
• Rare or regular travel may be required.
• Able to work flexible hours, including evenings, weekends, and holidays.

Qualifications

• Experience in property management or similar field.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office and property management software (OneSite, Yardi, etc.).
• Knowledge of leasing and sales processes.

Skills

• Excellent customer service skills.
• Effective problem-solving and conflict resolution abilities.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.

Benefits

• Competitive medical, dental, vision, and disability & life insurance benefits.
• Generous paid time off, including 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Onsite housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay.
• Paid parental leave and fertility benefit reimbursement up to $10,000.
• Employee Assistance Program.
• Charitable giving program and benefits.