Leasing Professional (Bilingual) - Izzy

About the Role

The Leasing Professional manages the sales process from initial inquiry to lease signing, ensuring high-level customer service for prospective and current residents. This role emphasizes resident retention, community engagement, and effective use of technology to manage resident information and marketing efforts.

Responsibilities

• Present the community and apartment homes professionally, highlighting key features and amenities.
• Respond to inquiries from prospective residents, schedule tours, and guide prospects through the leasing process.
• Maintain a thorough understanding of the property’s features, floor plans, pricing, and availability.
• Use property management software (e.g., Yardi or RealPage) to manage resident information, process applications, and track leases.
• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.
• Plan and execute resident retention programs, including community events and activities.
• Collaborate with the Community Manager on marketing efforts, including social media and online reputation management.
• Maintain accurate records of resident interactions and transactions, ensuring compliance with laws and regulations.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of two years of experience in a leasing or sales role in the multifamily industry.
• Proficiency in property management software (e.g., Yardi or RealPage).
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.
• Valid driver’s license with no major infractions in the last 12 months.
• Proactive and solution-oriented approach to resident concerns.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Additional Considerations for Luxury Communities

• Deep understanding of the expectations of ultra-high-net-worth individuals and ability to foster exclusivity and personalized service.
• Eloquence in showcasing unique features and custom amenities of upscale communities.
• Impeccable personal presentation and polished, professional demeanor reflecting the property’s sophistication.
• Expertise in concierge services, resident events, and lifestyle programming tailored to luxury clientele.

Regional Laws and Regulations

The Leasing Professional must comply with all applicable state and federal laws, including:

• Arizona: Arizona Residential Landlord and Tenant Act
• California: California Tenant Protection Act of 2019
• Colorado: Colorado Warranty of Habitability
• Florida: Florida Residential Landlord and Tenant Act
• Georgia: Georgia Landlord-Tenant Handbook
• North Carolina: North Carolina Residential Rental Agreements Act
• South Carolina: South Carolina Residential Landlord-Tenant Act
• Utah: Utah Fit Premises Act
• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
• Virginia: Virginia Residential Landlord and Tenant Act

Work Environment

The role involves exposure to outside weather conditions and a moderate noise level. Reasonable accommodations may be made for individuals with disabilities.