Leasing Manager

Role & Responsibilities

• Maintain an excellent customer service relationship
• Adhere to SQ Standards
• Supervise the Leasing team, ensuring requirements are met as outlined
• Assign Leasing work schedules on a monthly basis
• Supervise the planning, preparation, and implementation of lease up events, renewal parties, property events, and competitions as approved by the General Manager
• Work with the General Manager to assist on-site staff in building relationships with external customers
• Implement and execute marketing efforts including, but not limited to, a marketing calendar
• Follow progress, providing support as needed
• Monitor leasing/renewal progress, focusing on areas needing additional support/training
• Aid in the development of annual Marketing Plans and Marketing Budgets
• Aid in the development and implementation of Resident Programs/Retention
• Train on-site staff in all areas of leasing/marketing as well as customer service
• Aid in recruiting and interviewing efforts of all Leasing team members
• Respond to internet leads, answer prospect calls, and conduct property tours following the guidelines outlined in the secret shop forms as well as training materials
• Direct and execute effective follow-up through ownership of the follow-up standard
• Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve budgeted occupancy
• Maintain thorough product knowledge of the property and competition
• Thoroughly complete market surveys and leasing reports as required on time
• Collect deposits and/or fees associated with move-in/leasing
• Accurately prepare and have a thorough knowledge of all lease-related paperwork
• Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
• Inspect units on a quarterly basis as well as prior to move-in
• Audit all lease files as needed to ensure adherence to standards
• Assist in all move-out and move-in events
• Write up service requests from residents upon receipt
• Contribute to the general upkeep and cleaning of office, common areas, model and tour path
• Perform various administrative tasks and additional as needed or as directed by General Manager
• Additional responsibilities as required

Strategic Leasing Management

• Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends
• Ensure leasing staff develops similar knowledge
• Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy

About the role

Lead the Marketing and Leasing program in accordance with the standards outlined by management. Work closely with The General Manager to set leasing goals, develop strategic plans and execute achieving budgeted occupancy.

Requirements

• High school diploma or equivalent preferred
• Must be able to pass a background check
• Ability to read and write English fluently
• Ability to perform basic to intermediate math
• Previous experience with property management software such as Entrata preferred
• Computer literacy required
• 1 year of Property Management experience required

Qualifications

• High school diploma or equivalent preferred
• Ability to read and write English fluently
• Ability to perform basic to intermediate math
• Previous experience with property management software such as Entrata preferred
• Computer literacy required
• 1 year of Property Management experience required