Leasing Manager

About the role

The primary goal of the Leasing Manager is to achieve the predetermined budgeted occupancy rate for his or her assigned property before the annual student housing Fall Move-In date. All leasing and marketing activities and efforts are the responsibility of the Leasing Manager to execute for the property.

Responsibilities

• Generate traffic, respond to telephone and internet inquiries, greet prospective residents, tour prospective residents throughout the property, qualify prospects, and close the sale by obtaining a rental application and a deposit.
• Visually inspect the entire property daily for cleanliness.
• Process rental applications, obtain required documents, schedule move-ins, and prepare all lease file documents.
• Maintain lease files per policy and procedure.
• Collect all required documents and oversee compliance of all documents required.
• Bonds/Insurance. Accurately record traffic from all sources daily.
• Convert a minimum of 30% total traffic to leases.
• Follow up with prospective residents, including a phone call within 24 hours and text and email daily.
• Maintain leads and contacts.
• Pick trash up off the ground, operate trash compactor when necessary, and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident-ready standards.
• Document all occurrences that need the Community Director's attention.
• Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
• Schedule and inspect apartments for turnkey service.
• Accept and acknowledge resident notices and prepare files.
• Assist in the lease renewal procedure by completing lease renewal printout and submitting to the Community Director for approval, contacting each resident by phone within 20 days of the renewal campaign, sending renewal email to those residents you are unable to reach by phone, completing new leases and all applicable addenda, assembling move-in packages, accurately reporting to Ownership true and current leasing projections, documenting in the resident activity log all special arrangements or conversations with the prospect and residents, continually monitoring all activity to ensure the site is not burdened with NO Shows, keeping market survey of competitor rates up to date at a weekly basis and visiting competitors three times annually, keeping all filing current, scheduling guest apartment and clubhouse rentals, operating office alarm system in conjunction with opening and closing the office, delivering thorough move-in presentation to new residents, calculating daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).
• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
• Maintain a complete clean and neat appearance.
• Personal appearance must be clean and neat at all times, according to Caliber policy.
• Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents.
• Responds sensitively to concerns/complaints and exhibits a sense of urgency.
• Assists the Community Director and Assistant Community Director with other tasks as required.
• Comply with Caliber policies.
• Embrace and execute the vision, mission, and beliefs of the Company.
• Is punctual and present at work when scheduled.
• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

Qualifications

• A Bachelor's degree preferred.
• A degree in business, hospitality, marketing, or property management is beneficial.
• Experience 1+ years of leasing experience required.
• Computer Skills: Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata®. Basic typing skills and knowledge of computers. Use of the company’s payroll system is required.