Leasing Lead Service Technician - Oklahoma City, OK

Job Description

Oversight and scheduling of service operations including routine services, breakdowns, and after-hours calls.
Perform and maintain daily lot check to better manage workflow into shop, prioritize order of operation, and keep yard/lot organized and neat.
Work in process management - Closing and approving technician work orders, including making sure the correct parts are charged out, labor is correct, and comments are entered.
Customer approval/communication on billable items, acquiring POs, sending estimates, and overall customer relationship management.
Keep technicians on task and motivated - Assign work to techs based on skill and efficiency level.
Ensure shop environment including work area, technician team, and shop tools are in compliant and safe condition; Assist with KPA safety inspection reports as required by management.
Provide tech oversight and assistance, including diagnostic advice and additional support.
Pickup and delivery of units and/or parts, making appearances at customer/vendor locations regularly.
Keep upper management updated daily on operations; This also includes communicating with Sales/Operations team as needed.
Routine inventory audits/cycle counts as required by management.
Perform repairs in shop as needed, able to fill in as Tier 1 Tech if necessary.
All other assignments as needed by management.

Certifications & Requirements

• Class B CDL License
  FMCSA Brake Certified
  Proficient with all diagnostic programs including PTT, Insite, Bendix, and Allison
  Proficient with TDP and all applications within- Impact, Vin View, UCHP, etc.
  Profound understanding of Mack/Volvo/Cummins warranty schedule
  Familiar with Enrich program and inventory management
  Tier 1 Tech qualifications/skill level