Leasing Foreman

Overview

The Leasing Foreman is responsible for efficiently running the daily activity on the service shop floor. They coordinate prompt, high-quality repairs for our portfolio of rental, lease, and contract maintenance vehicles. They ensure the shop meets or exceeds customer requested return dates. They communicate with customers for billing events, unplanned service disruptions, and problem resolution. They greet all customer employees with enthusiasm, maintain appropriate eye contact, tone of voice, and professionalism, and communicate frequently to ensure the customers' needs are met. They seek a good balance of surpassing customer expectations and controlling costs. They train and develop engaged truck technicians with a priority placed on clarity of expectations. They conduct consistent audits of PM inspections and other important repairs for quality and accuracy. They maintain the knowledge and expertise required to troubleshoot difficult repairs with technicians. They manage and take accountability for all day-to-day operations of the shop floor, assigning work orders to the appropriate technician, balancing the skill of the technician, the time of repair, commitments to customers, and efficiency of the shop. They schedule work with customers for preventive maintenance and repairs. They coordinate and respond to customer breakdowns.

Responsibilities

• Coordinate prompt, high quality repairs for our portfolio of rental, lease and contract maintenance vehicles.
• Ensure the shop meets or exceeds customer requested return date.
• Quickly and accurately communicate with customers for billing events, unplanned service disruption, and problem resolution.
• Greet all customer employees with enthusiasm.
• Maintain appropriate eye contact, tone of voice, and professionalism. Is polite and communicates frequently to ensure the customers’ needs are met.
• When a customer request cannot be met, offers viable alternatives to solving the request. Communicate limitations openly so the customer can plan accordingly and refrains from exposing customers to internal issues that prevent immediate resolution to the requests.
• Seek a good balance of surpassing customer expectations and controlling cost.
• Train and develop engaged truck technicians with a priority placed on clarity of expectations.
• Conduct consistent audits of PM inspections and other important repairs for quality and accuracy.
• Maintain the knowledge and expertise required to troubleshoot difficult repairs with technicians.
• Train and develop technicians by conducting repair demonstrations or supervised repair or diagnosis of jobs beyond the technician’s current skill set.
• Manage and take accountability for all day-to-day operations of shop floor.
• Assign work orders to the appropriate technician, balancing the skill of the technician, the time of repair, commitments to customers, and efficiency of the shop.
• Schedule work with customers for preventive maintenance and repairs.
• Cover open, update, and close work orders.
• Receive parts and apply parts to work orders.
• On a daily basis, communicate successes and setbacks on the floor to the service and lease manager.
• Ensure technicians follow the warranty process for each OEM to maximize repair cost recovery.

Qualifications

• A high school diploma or equivalent.
• Diesel Technology program completion preferred.
• Previous leadership/supervisor experience preferred.
• 2+ years as a master level technician.
• 5+ years as a technician.
• Strong knowledge of shop operations and workflow.
• Expert knowledge of truck repair standards.
• Strong oral and written communication skills.
• Strong organization and time management skills.
• Excellent attention to detail.
• Professional demeanor (including ability to maintain composure in stressful situations) and excellent customer service and relationship building skills.
• Ability to appropriately supervise and motivate technician staff; ability to effectively train and coach varying levels of team member abilities.
• Ability to identify, analyze and solve problems and make decisions independently using sound judgment.

Compensation

The base pay range for this position is $34.91 to $43.64.

Benefits

• Choice of two comprehensive medical plan options that include prescription drug coverage.
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children.
• Vision care, discounted hearing exams, and hearing aids.
• 401(k) retirement savings plan with company contribution.
• Life, accident, and disability insurance.
• Employee Assistance Program (EAP).
• Education assistance.
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick.