Leasing Consultant - West Harrison, NY (Alexan Harrison)

About the role

As a Leasing Consultant at Equity Residential, you will spend half of your week effectively marketing your community and following up on leads, while the other half involves providing exceptional customer service to enhance residents' experiences and maintaining the overall appeal and functionality of the property.

Responsibilities

• Proactively respond to sales leads, promote the community by addressing resident needs and providing information on availability, pricing, location, and amenities
• Invite and schedule prospective residents for community tours, employ effective selling techniques to close deals
• Support community marketing efforts by positively influencing online presence, offer input on advertising campaigns
• Effectively explain lease provisions and community policies, ensure comprehensive move-in activities and conduct orientations for new residents
• Ensure resident satisfaction and loyalty through prompt communication and proactive issue resolution
• Efficiently manage leasing documents, process payments, and ensure completion of move-in procedures

Requirements

• High School diploma or equivalent
• Strong customer service/customer facing orientation: Retail Sales, Hospitality
• Well organized with ability to prioritize and multi-task
• Excellent communication and interpersonal skills
• Proficiency in using property management software & Google Suite
• Valid Driver's License required if operating a motorized vehicle (e.g., car, golf cart) in role. Varies by location
• Knowledge of federal and state apartment housing laws
• Office team employees, with limited exceptions, required to use own Smartphone for certain job functions

Qualifications

• Passion for providing exceptional service and support to others
• Collaborative, proactive mindset, customer focus

Skills

• Property Management Software
• Google Suite

Benefits

• Medical, dental, and vision care
• 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Paid Community Service Hours
• Leadership Development

Pay

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications. For hourly roles, employees are eligible for overtime pay and performance incentives.

Schedule

Tuesday-Saturday: 9am-6pm