Leasing Consultant - Townhomes of Coyote Ridge - Carrollton, TX

Description

Position Overview
Valiant Residential is seeking a Leasing Consultant to manage leasing, retention, and occupancy for the community, focusing on customer service and resident satisfaction.

Why Work at Valiant?

At Valiant Residential, we believe in rewarding great work with competitive total compensation and comprehensive benefits, including free health insurance options and 401(k) matching. We encourage growth and empower our employees with career development opportunities, a collaborative culture, and a commitment to innovation.

What You’ll Be Doing

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
• Prepare move-in packages and lease paperwork
• Immediately record all telephone and in-person visits on appropriate reports
• Filer guest cards and maintain them according to established procedures
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.)
• Submit processed applications to the Community Manager for approval
• Assist in monitoring renewals
• Distribute and follow up on renewal notices
• Monitor advertising effectiveness
• Gather information about market competition in the area and file
• Professionally represent the company at all times
• Accept rental payments and give them immediately to the Assistant Community Manager
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time
• Review with the Community Manager before obtaining signatures
• Aid the management team with other various tasks as required
• Consistently implement policies of the community

Requirements

• Experience in working with the public and/or sales
• Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders
• Bilingual in Spanish is a plus
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents
• Demonstrate an ability to support and contribute to the community team
• Demonstrate strong oral and written communication skills
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends
• Two (2) years experience in previous relevant customer service
• Neat, clean, and professional throughout the workday and/or whenever present in the community
• Comply with expectations as demonstrated in the employee handbook
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem