Leasing Consultant (The Aspen)
Van Metre is seeking a Leasing Consultant at The Aspen Apartments in Alexandria, VA. Our Leasing Consultants take pride in their work, recognizing the value of teamwork and ownership of their responsibilities and impact. They are the face of our residential properties and the heart of the community, contributing to the company’s success with professional development, career mentorship, and growth opportunities.
About the role
As a Leasing Consultant, your primary focus will be to develop productive and positive relationships with residents (both current and prospective) that maximize client satisfaction, occupancy, and retention, while remaining true to Van Metre’s mission, vision, and values.
Responsibilities
- Greet every visitor to the community with a warm welcome, making yourself available to answer questions and assist as needed
- Engage in sales activities to increase traffic and occupancy (e.g., grassroots marketing)
- Maintain thorough knowledge of the property and its amenities, and act as a resource for current and prospective residents
- Build relationships with prospective residents by conducting phone and email follow-up, scheduling and conducting property tours, and processing rental applications
- Provide excellent customer service by checking in with residents, addressing concerns, and conducting lease renewals
- Monitor service requests and communicate with the service team and residents to ensure concerns are resolved quickly and adequately
- Plan, organize, and conduct resident events in conjunction with the rest of the team
- Complete three exterior community inspections weekly and report any deficiencies found (e.g., landscaping/paint needs, property damage, etc.)
- Inspect vacant apartments and report needed repairs to the service team to maintain superior product quality
- Prepare and complete all sales administrative tasks and reports (e.g., market surveys)
- Perform other sales, customer service, and property-related tasks, as needed
Requirements
- Previous experience in customer service, sales, hospitality, or related fields
- Ability to conduct community and apartment inspections (inside and outside) in varying weather conditions
- Weekend work is required
- Bilingual preferred
Skills
- Aptitude for working with people
- Professional demeanor and attitude
- Customer service skills
- Verbal and written communication skills
- Sales and goal orientation
- Time management and prioritization skills
- Social media skills
Pay
$19.00–$20.00 per hour (commensurate with experience, education, training, and skills)
Annual bonus potential: $5,000, paid quarterly
Renewal and leasing commissions
Benefits
- Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, two volunteer days off, two personal days, a day off for an annual physical, a day off for your birthday; comprehensive parental and bonding leave
- Insurance Benefits: Medical and dental coverage through Cigna; vision coverage through EyeMed; life, AD&D, disability insurance; flexible spending account
- Retirement Planning: Company-matched 401(k) retirement savings plan; access to retirement planning coaches
- Wellness: Annual wellness reimbursement of up to $900
- Professional Development: Tuition reimbursement; company-paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
- Discounts: Rental and Van Metre home purchase discounts; employee discounts through Walker Title Company and Intercoastal Mortgage