Leasing Consultant - St. John's Wood

Bonus opportunities of up to $10,000 throughout the year*.

Responsibilities

• Show apartments to prospects with the goal of securing a lease.
• Provide productive and ongoing contributions toward maintaining occupancy and customer satisfaction at a premium level.
• Complete leasing paperwork.
• Lease apartments at optimum rent levels and keep vacancies to a minimum.
• Greet customers by standing and smiling.
• Convert walk‑in prospects into secured leases.
• Convert telephone calls and emails to appointments.
• Maintain a waiting list and follow up on waiting‑list applicants.
• Follow up on Guest Cards by letter, telephone, and email.
• Screen applicants, including requesting and reviewing credit reports, employment references, and rental references.
• Prepare leases.
• Conduct move‑in orientations and maintain the move‑in list.
• Handle subleases, renewals, extensions, and vacating notices.
• Follow through on rent‑increase letters and maintain related files.
• Prepare prospect kits, move‑in kits, move‑out kits, and other promotional materials as needed.
• Promote the Preferred Employer Plan.
• Maintain the Resident Renewal Program.
• Proactively solicit residents’ input and opinions regarding their residency.
• Make recommendations regarding resident programs or policies to management.
• Strategize to maximize resident retention.
• Facilitate a resident environment that permits peaceful and quiet enjoyment.
• Work in partnership with residents and the broader community to determine solutions and accomplish goals.
• Assist managers and other staff members as requested.
• Maintain a customer‑focused and attractive appearance in the leasing office, including plants, accessories, and furnishings.
• Handle daily file maintenance.
• Maintain postage, office, and forms supplies.
• Handle regular and overnight mail.
• Answer telephones.
• Arrange utility connections and disconnections and maintain the utility ledger.
• Walk vacant units and inspect ready units as necessary.
• Walk the property and perform property work as needed.
• Follow up on general complaints (pet violations, resident handbook violations, auto violations, noise violations, etc.) in compliance with the Customer Service Program and philosophy.
• Collect delinquent rent.
• Check apartments for skips using the delinquency as a reference.
• Handle move‑out processing.
• Work on social and other promotional events.
• Other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: Outstanding sales ability in a computerized environment.
• Preferred: One year of leasing experience.
• A valid driver’s license and proof of insurance.
• Passing criminal background check and pre‑employment drug testing.

Benefits

• Health, dental, and vision coverage.
• 401(k) retirement savings plans.
• 25% employee rental discount at any GSC property.
• Paid holidays, paid sick leave, and paid vacation.
• Health Savings Account with match.
• Maternity leave.
• Employee and dependent care assistance programs.
• Short‑ and long‑term disability insurance.
• Life, critical illness, accident, and cancer insurance plans.
• Pet insurance.
• Identity theft protection.
• Legal resources.

Pay

Salary range: $17.00 – $26.35 per hour.

Bonus opportunities of up to $10,000 throughout the year*.