Leasing Consultant - Red Cliff - Durango, CO

Valiant Residential is a next-generation property management leader with over 37 years of experience, uniquely attuned to the needs of property owners and residents. We foster prosperous partnerships and long-term success through a Valiant Spirit—bold, innovative, and committed to excellence.

About the role

As a Leasing Consultant, you will be responsible for leasing, retention, and occupancy for the community while promoting resident satisfaction. You will create a lasting influence on visitors, prospects, and residents through a customer service focus.

Responsibilities

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
• Prepare move-in packages and lease paperwork
• Immediately record all telephone and in-person visits on appropriate reports
• File guest cards and maintain them according to established procedures
• Inspect models and available “market ready” units; communicate related service needs to the Community Manager
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements
• Update the availability report and process applications for approval (e.g., credit check, rental history, etc.)
• Submit processed applications to the Community Manager for approval
• Assist in monitoring renewals; distribute and follow up on renewal notices
• Monitor advertising effectiveness
• Gather information about market competition in the area and file
• Professionally represent the company at all times
• Accept rental payments and give them immediately to the Assistant Community Manager
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on time
• Review with the Community Manager before obtaining signatures
• Assist the management team with other various tasks as required
• Consistently implement policies of the community
• Participate in training to comply with new or existing laws
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem

Requirements

• Experience in working with the public and/or sales
• Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders
• Bilingual in Spanish is a plus
• Fair Housing Certification, or willingness to obtain before interacting with prospective residents
• Ability to support and contribute to the community team
• Proficiency in operating telephone, personal computer/keyboard, Microsoft Office (including Word and MS Outlook), and community software
• Positive attitude and the ability to smile under all circumstances
• Ability to work a flexible schedule, including evenings and weekends
• Two (2) years of experience in previous relevant customer service
• Neat, clean, and professional appearance throughout the workday and/or whenever present in the community
• Comply with expectations as demonstrated in the employee handbook

Benefits

• Competitive total compensation and time off
• Comprehensive benefits, including free health insurance options and 401(k) matching
• Career development opportunities
• Collaborative culture and commitment to innovation