Leasing Consultant - Multifamily

Key Responsibilities

• Greet all prospects warmly and professionally, qualify needs, and guide them through tours of available apartments.
• Present the community’s features and benefits to prospects, including floor plans, amenities, and neighborhood offerings.
• Process applications and leasing documents in accordance with company standards and lease guidelines.
• Maintain knowledge of market trends and competitors through regular market surveys and contribute marketing ideas to the Property Manager.
• Perform outreach marketing and participate in resident and community engagement events.
• Promote outstanding customer service to current and prospective residents.
• Aid in resident communication, lease renewals, notices to vacate, and resident satisfaction efforts.
• Respond to resident inquiries and service requests in a timely, professional manner.
• Support community retention initiatives and help foster a welcoming and inclusive community atmosphere.
• Accurately complete lease files, guest cards, application verifications, and follow-ups.
• Collect rent payments (excluding cash) and issue receipts when requested.
• Maintain organized leasing files, complete daily traffic logs, and update leasing reports.
• Document all resident and prospect interactions using proper logging procedures.
• Assist with property inspections, identify potential service needs, and report to the Property Manager.
• Support the Property Manager and Assistant Manager with daily administrative tasks and reporting.

Qualifications

• Minimum 1 year of leasing or sales experience in multifamily housing preferred.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of Fair Housing regulations, ADA, and leasing compliance (or must complete training within 90 days).
• Proficiency in Microsoft Office and property management systems (e.g., Yardi or OneSite) preferred.
• Positive attitude, team-oriented mindset, and commitment to excellent customer service.
• Ability to work weekends and occasional holidays as needed.