Leasing Consultant - Lancaster, CA

About the role

MULTIFAMILY MANAGEMENT, INC. manages residential multifamily communities, developing, building, owning and managing properties throughout California and Nevada, ranging from 52 to 397 units, specializing in Tax Credit; Section 42 (LIHTC) properties. As a subsidiary of USA Properties Fund, Inc., a full-service private real estate investment and development organization, they are seeking a Leasing Consultant for the 264‑unit family community Terracina Lancaster in Lancaster, CA. The Leasing Consultant reports to the Community Manager.

Responsibilities

• Maintains a constant awareness of apartment availability at both their community and local sister communities.
• Responds to all leasing inquiries (telephone, email, walk‑in) within one business day.
• Maintains a current database of all traffic‑related activities including the initial contact and all follow‑up activities by updating the software daily.
• Becomes the “Google search” for the community by getting to know the amenities of both the property itself and the surrounding area.
• Manages a waiting list and/or interest list to quickly fill community vacancies.
• Monitors marketing efforts and develops new strategies as needed.
• Remains aware of current trends in marketing through continual education.
• Occasionally assists with weekly marketing reports.
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Develops and maintains positive, professional relationships with existing residents.
• Assists with resident complaints, concerns, and special requests as directed by the Community Manager.
• Focus on the good in a situation, approaching tasks and projects with a positive outlook.
• Confident and presents themselves well to others.
• Comfortable with numbers/calculations and will likely rely on them to make qualifying decisions.
• Easily adapts to different situations and effectively works on multiple tasks at the same time.
• A tolerant nature and is very accepting of others.
• Open to feedback but can produce results with little direction from others.
• Outgoing and sociable and with ability to quickly establish rapport with others.
• Strong customer service and marketing skill sets.

Requirements

• Leasing and lease‑up experience
• Strong organizational skills
• Availability to work weekends when needed

Qualifications

• Experience in Tax Credit; Section 42 leasing paperwork (LIHTC – Low Income Housing Tax Credit)
• Knowledge of local market conditions and trends
• Excellent communication and people skills
• Computer experience; Microsoft Word, Excel & Outlook
• High School Diploma or GED preferred, but not required

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Paid time off
• 401(k) plan with generous employer matching contribution
• Flexible spending accounts
• Employee referral program
• Employee discounts
• Tuition reimbursement
• Unpaid time off
• Paid holidays

Pay

Competitive salary of $22‑$25 per hour, depending on experience.

Schedule

Full‑time, non‑exempt position; Tuesday – Saturday, 8:30 am – 5:00 pm, with overtime as needed.