Leasing Consultant - Join Our Talent Pool!

A Day In the Life

• Touring prospective residents while assisting them through the entire application and leasing process
• Communicating and following up with prospects via the CRM
• Managing incoming calls and inquiries from current and prospective residents
• Creating social media content and marketing materials to promote the community
• Completing outreach marketing within the neighborhood and at preferred employers
• Completing audits of community website and online listing sites to verify all information is up to date and operating properly
• Opening and closing model apartment and show units for touring
• Ensuring move in packets and units are prepared for new residents
• Planning and participating in resident events

Acts as the First Line Contact

• Verbal and in-person contact with all prospects, vendors, fellow employees, management executives, and the public
• Leasing apartments shown and/or preleases apartments with notices to vacate through new contacts and renewals of existing residents
• Increase value of real estate by reaching and maintaining maximum occupancy of apartments and their maximum rates

Marginal Duties

• Make business and locator contacts weekly to promote the property and generate traffic
• Execute lease paperwork and move in packet, following company policies regarding move-in details including Day 1 walk through procedures with new resident and targets a zero defect move-in experience
• Aid in resident retention and relations programs in a manner inviting resident satisfaction and comfort
• Keep leasing office and desks neat and orderly at all times and maintain office standardization system, including filing and forms supplies
• Travel to suppliers to pick up parts and supplies as needed
• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.) Immediately record all marketing and traffic including emails, telephone calls, and in-person visits on appropriate reports
• Lease apartments and be responsible for all paperwork involved in taking applications
• Inspect model and available “market ready” units; communicate related service needs to Property Manager
• Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements
• Update availability report, process applications for approvals (i.e. credit check, rental history, etc.)
• Submit processed applications to Property Manager for approval
• Follow up with applicant regarding status
• Ensure apartment is ready for resident to move-in on agreed date
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs
• Secure new resident’s signature(s) on appropriate paperwork prior to move-in
• Orient new residents to community
• Aid in monitoring renewals
• Distribute follow-up on renewal notices
• Maintain advertising effectiveness
• Gather information about market competition in the area and file

Performance and Expectations

• Perform duties using standard levels of productivity and dependability, ensuring completion in a timely manner and zero-defect manner
• Achieve a 50% closing ratio consistently
• Provide clear and consistent verbal and written communication to others
• Promote a clean, neat, well-groomed professional appearance
• Be honest, trustworthy, enthusiastic, and team/project oriented
• Work a flexible workweek, including evenings and weekends

Requirements Summary

• Responsible for all sales and on-site marketing and to increase and maintain a high property occupancy and leased position
• Serves as first point of contact for property office