Leasing Consultant | Camden Greenway/Plaza

About the role

Are you customer focused, have a passion for people and like to have fun? Our Leasing Consultants are Camden’s first impression to potential and current residents. Their primary responsibilities are to ensure the satisfaction of our residents while also meeting leasing, retention and occupancy goals for the community. Camden Leasing Consultants have excellent communication skills, think outside the box and have the ability to build lasting relationships. They are experts in customer service who are able to understand and anticipate our customers’ needs to create exceptional experiences.

Responsibilities

• Manage the leasing process from tour to move‑in, including closing the sale, completing lease documents, and inspecting units to ensure a great “move‑in experience.”
• Showcase the value of community features as they relate to customer needs.
• Use a customer‑focused attitude year‑round to ensure a smooth renewal process for existing residents.
• Utilize and establish creative marketing and social‑media strategies to increase property traffic.
• Support occupancy and retention goals by following up with potential and current residents.
• Apply problem‑solving skills and best judgment to handle unpredictable situations as they arise.
• Maintain accurate, in‑depth knowledge of the community and competitors to give potential residents all the information they need to decide.
• Promote positive resident relations through courteous and timely responses to resident needs and concerns.
• Demonstrate strong attention to detail while preparing lease documents, resident files, applications for approval, and related bookkeeping tasks.
• Collaborate with team members to plan and organize resident events.
• Assist in other projects and activities as needed.

Qualifications

• One year of experience in sales, hospitality and/or customer service.
• Bachelor’s degree preferred.
• Meet or exceed sales and customer service goals.
• Work a varied schedule, including weekends and holidays, as required.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Leasing and/or property management experience preferred.
• Knowledge of OneSite and Yield Star preferred.
• Bilingual in Spanish is a plus.

Requirements

• Intermittently sedentary but requires mobility (e.g., climbing stairs) to tour, show, and inspect apartments daily.
• Repetitive hand‑wrist motion when using a computer and writing.
• Typical office setting with daily exposure to outdoor conditions (heat, cold, damp, rain) when touring the community.
• Hazards minimized with proper lifting techniques, safety data sheets, general safety training, and appropriate personal protective equipment.
• Ability to handle stressful, urgent, novel, and diverse work situations daily.
• Emotional stability and personal maturity are essential.
• May be called upon to work long hours and odd schedules, including weekends.
• Periodic travel by automobile for work‑related activities; may require airline travel, out‑of‑town, and/or overnight trips.
• Attendance and punctuality are essential for success.

Schedule

• Varied schedule with required weekend and holiday work.
• Potential for long hours and odd schedules, including evenings.