Leasing Consultant - Austin Park Apartments

About the role

Ackermann Group has a long history in real estate development and property management since 1938, operating in the Midwest with guiding principles of collaboration, personal approach, and delivering above expectations. The company invests in passionate employees and fosters a vibrant, community‑focused culture. We are seeking a full‑time Leasing Consultant to join our team at The Austin Park Apartments, a 226‑unit community in Miamisburg, Ohio. In this role you will interact with prospective and current residents to present the community favorably, maintain occupancy levels, and handle sales, administrative, and light manual tasks.

Responsibilities

• Sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishing and maintaining knowledge of basic community data points including # of units, year built, building materials, utility providers etc.
• Maintaining a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies (e.g., picking up trash or tidying a unit) and collaborating with Maintenance team when necessary.
• Acting as first point of contact to respond to prospect and resident queries either in person or via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience.
• Participating in resident after‑hours events and may be responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through the community to secure leases a reasonable percentage of the time.
• Completing all administrative aspects (e.g., guest card completion, lease preparation) associated with the leasing or move‑in process.
• Documenting (and potentially helping schedule) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow‑ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals.
• Working effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community.
• Taking responsibility for other work‑related tasks as assigned by Community Manager.

Requirements