Leasing Consultant

Key Responsibilities

• Serve as the first point of contact for prospective residents, visitors, and current tenants.
• Answer phones, respond to email and online inquiries, and schedule appointments.
• Conduct property tours and provide information on available apartment homes and community amenities.
• Follow up with prospective residents and assist them through the application process.
• Process applications, lease documentation, and resident paperwork accurately and timely.
• Maintain resident and prospect files in accordance with company standards.
• Address resident concerns professionally and escalate issues when necessary.
• Receive and document service requests and follow up on resident satisfaction.
• Track leasing activity, prospect traffic, and community outreach efforts.
• Assist with resident events, marketing initiatives, and community engagement activities.
• Support general office operations, including filing, data entry, scanning, and other administrative duties.
• Ensure compliance with Fair Housing and company policies.

Qualifications

• Previous experience in customer service, hospitality, retail, administrative support, sales, or leasing.
• Strong verbal and written communication skills.
• Professional, polished, and customer-focused demeanor.
• Able to multitask and stay organized in a busy environment.
• Strong attention to detail and follow-through.
• Able to handle sensitive and confidential information appropriately.
• Basic computer proficiency, including email and data entry.
• Experience operating standard office equipment.
• Valid driver's license and reliable transportation.
• Availability to work Saturdays as needed.

Preferred Qualifications

• Apartment leasing experience.
• Property management experience.
• Familiarity with Yardi or other property management software.
• Strong sales and relationship-building skills.

Physical Requirements

• Ability to sit, stand, walk, and move throughout the community as needed.
• Ability to occasionally lift up to 10 pounds.
• Ability to work outdoors during property tours and community activities.