Leasing Consultant

Essential Functions and Responsibilities

• Interview prospective tenants while adhering to Fair Housing Standards.
• Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms.
• Fills out the lease form or agreement and collects the security deposit.
• Periodically inspects the state of the property and makes arrangements for essential maintenance.
• Compiles a list of available rental units.
• Identifies potential prospects.
• Manages the leasing/renewal process from start to finish.
• Provides exceptional customer service and builds great working connections with our residents.
• Answers incoming calls and voicemails professionally and promptly.
• Requests that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations.
• Processes applications for approvals and updates the availability report.
• Sets up appointments with the Community Manager for application approvals.
• Follows up with the candidate to provide status.
• Ensures the apartment is ready for the resident to move in on the scheduled move-in date.
• Follows up with prospects who did not close and tries to close the business.
• If needed, directs them to a sister community that can satisfy their needs.
• Maintains awareness of local market trends and updates property comparables to stay informed about competitors.

Qualifications

• A high school diploma or its equivalent is preferred.
• 2 years of experience in customer service, hospitality, Conventional or multifamily real estate.
• Previous leasing experience is a plus, not a requirement.
• A strong customer service orientation and presenting abilities are crucial.
• Working experience with MS Office Suite (Word, Excel, PowerPoint) is required.
• Experience as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
• Onesite experience is a plus.

Skills

• Strong customer service orientation and presenting abilities.
• Working experience with MS Office Suite (Word, Excel, PowerPoint).
• Experience as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry.
• Onesite experience.

Benefits

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• 100 percent employer-paid life and disability insurance.
• Employer Matching 401k.
• Employee Engagement and Wellness programs.
• Company-paid PTO.
• Opportunities for Professional Development and Tuition Reimbursement.

Pay

Base Salary + Performance Bonus.

Schedule

Not specified.