Leasing Consultant

Essential Responsibilities

• Greet and assist prospective residents in person, by phone, email, and online inquiries.
• Conduct professional community and apartment tours that highlight the property's features, amenities, and lifestyle.
• Convert leads into qualified applicants by utilizing effective sales and closing techniques.
• Follow up with prospects and maintain accurate records in the property's CRM and property management software.
• Prepare lease agreements, renewals, addendums, and move-in documentation.
• Maintain current knowledge of pricing, availability, floor plans, and community policies.
• Maintain or exceed monthly leasing, occupancy, and resident retention goals.

Workforce Housing Administration

• Process applications for workforce housing units in accordance with program guidelines.
• Verify applicant eligibility, including employment, household income, and required supporting documentation.
• Ensure workforce housing files are complete, accurate, and compliant with applicable program requirements.
• Cook with employers, third-party verification sources, and applicants to obtain required documentation.
• Maintain organized leasing and workforce housing records for internal reviews and audits.
• Aid residents with workforce housing renewals and any required annual updates.

Resident Relations

• Deliver outstanding customer service throughout the resident lifecycle.
• Respond promptly and professionally to resident and prospect inquiries.
• Aid with move-ins, transfers, lease renewals, and move-out procedures.
• Build positive relationships with residents to support resident satisfaction and lease renewals.
• Resolve concerns professionally and escalate issues when necessary.

Administrative Responsibilities

• Maintain accurate records within the property's management software.
• Prepare daily, weekly, and monthly leasing activity reports.
• Collect deposits, application fees, and required documentation.
• Support marketing initiatives, outreach events, and resident appreciation activities.
• Maintain the leasing office, model apartments, and amenity areas to company standards.

Qualifications

• Minimum of two (2) years of multifamily leasing experience.
• Experience leasing both market-rate and workforce housing communities.
• Knowledge of workforce housing qualification requirements, income calculations, and eligibility verification.
• Strong understanding of Fair Housing laws and leasing best practices.
• Excellent sales, customer service, communication, and organizational skills.
• Proficiency with property management software such as RealPage, Yardi, Entrata, or similar platforms.
• Ability to multitask in a fast-paced environment while maintaining accuracy and attention to detail.
• Bilingual (English/Spanish) preferred.
• Experience with CRM software and digital lead management preferred.
• Experience participating in outreach marketing and community events preferred.

Core Competencies

• Sales and closing skills.
• Customer-focused mindset.
• Strong verbal and written communication.
• Attention to detail.
• Time management and organization.
• Problem-solving and conflict resolution.
• Professionalism and teamwork.

Physical Requirements

• Ability to walk the property and conduct apartment tours.
• Ability to stand for extended periods.
• Ability to lift up to 25 pounds occasionally.

Performance Expectations

• Achieve leasing and occupancy goals.
• Maintain accurate and compliant workforce housing files.
• Provide an exceptional leasing experience for prospects and residents.
• Ensure timely application processing and lease execution.
• Promote resident retention through outstanding customer service and follow-up.

Benefits

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• 100 percent employer-paid life and disability insurance.
• Employer Matching 401k.
• Employee Engagement and Wellness programs.
• Company-paid PTO.
• Opportunities for Professional Development and Tuition Reimbursement.