Leasing Consultant

About the role

The Scion Group is hiring immediately for an experienced Experience Team Member (ETM) to join their exceptional customer experience and strong partnership-driven team. This role combines marketing, relationship building, administration, and customer service in a fast-paced, agile, collegiate environment.

Responsibilities

• Prioritize interactions and communication with customers.
• Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Assist with social media and communication on various platforms to engage customers.
• Affiliate with planning, promoting, and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market, and policy knowledge.
• Log, file, and retrieve customer packages.
• Affiliate with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Affiliate with after-hours lockout duties as required.

Requirements

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Benefits

• FLSA Status: Non-Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave
• Parental Leave
• Learning reimbursement opportunities

Operational Details

• Job location is at the assigned property.
• Working hours consist of daytime business hours and after-hour on-call rotation.