Leasing Consultant

About the role

The Scion Group is hiring immediately for an experienced Experience Team Member (ETM) to join their exceptional customer experience team. This role is essential to their commitment to providing outstanding customer service and fostering strong community partnerships.

Responsibilities

• Prioritize interactions and communication with customers.
• Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Assist with social media and communication on various platforms to engage customers.
• Affiliate with planning, promoting, and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market, and policy knowledge.
• Log, file, and retrieve customer packages.
• Affiliate with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Affiliate with after-hours lockout duties as required.

Requirements

• Customer-centric mindset.
• Agility & flexibility with a frequently changing environment.
• Great communication & interpersonal skills with a diverse population.
• Reliability & self-discipline.
• Availability to work during summer, holidays, and Turn periods.

Qualifications

• Not specified.

Skills

• Exceptional interpersonal and problem-solving skills.
• Stellar work ethic.

Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Pay

Compensation is commensurate with experience.

Schedule

Working hours consist of daytime business hours and after-hour on-call rotation.