Leasing Consultant

Duties and responsibilities

• Adhere to MORGAN’s Leasing and Marketing, Management and Operations, Maintenance, and Emergency Procedures manuals (referred to as the Operations Manuals) along with the Team Member Handbook.
• Answer the phone.
• Follow up with all traffic and input all information into the appropriate system.
• Stand up and greet clients.
• Tour and lease apartments and sell the products and service of the community.
• Responsible for the leasing process from introduction to the actual occupancy of the resident as outlined in the Operations Manuals.
• Walk apartment before move in to insure MORGAN standards.
• Prepare and complete all leasing paperwork including the lease.
• Obtain move in keys, remote and parking permit prior to resident’s move-in date.
• Respond to resident requests and help to resolve resident problems, including creating service requests.
• Complete all Grace Hill classes which are recommended and attend Company required training.
• Maintain thorough product and knowledge of the community and the competition.
• Know the community’s market which includes nearby businesses and retail, hiring trends, new construction and any other aspects of the sub-market and overall market.
• Prepare weekly and/or monthly market surveys.
• Participate in resident functions and other MORGAN sponsored resident activities.
• Reports to the Assistant Community Manager in the absence of the Community Manager.
• Work overtime as necessary to meet the MORGAN standards of customer service.
• Build relationships with all associates in your respective department and with key associates across other departments at MORGAN with whom you’ll be collaborating, including on-site property management personnel.

Qualifications

Physical Requirements: Will need to be on feet (33% to 100%). Will need to perform the following physical activities (50% to 100%):

• Bend/stoop/squat/kneel
• Climb stairs
• Reach above shoulders
• Store supplies, inspect community
• Grasp/grip/turning and finger dexterity
• Typing, writing, handle packages and supplies
• Lifting/carrying (supplies, replacement parts, ladders, etc.)
• Over 50 lbs
• Rare need (less than 1%)
• Between 10 - 25 lbs
• Occasional need (1% to 33%)
• Less than 10 lbs
• Frequent need (33% to 100%)

Examples of heaviest items lifted include washers, dryers, air conditioning units, abandoned sofas, and refrigerators.

Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements: Constant need (100%) to read and review reports, view computer screen and wide variety of correspondence. Frequent need to see small detail. Frequent need (33%-50%) to see things clearly beyond arm’s reach. Example – apartment immediately during or after turnover.

Team Member must wear Personal Protective Equipment (N-95 Mask), rubber gloves and eye protection.