Leasing Consultant

Key Responsibilities

• Respond promptly to inquiries via phone, email, and online platforms; convert leads into property visits and leases.
• Conduct personalized community tours that align with each prospect’s preferences and needs.
• Accurately process rental applications and communicate approvals or denials within established timelines.
• Prepare lease documents, addenda, and move-in materials; coordinate with maintenance for unit readiness.
• Follow up with undecided prospects to maximize leasing conversions.
• Maintain accurate guest cards, application logs, and leasing documentation in OneSite.
• Adhere to Fair Housing laws and company policies at all times.

Marketing & Community Presentation

• Maintain a clean, inviting leasing office, model, and tour path daily.
• Execute opening and closing procedures to ensure a professional presentation.
• Participate in marketing initiatives, outreach programs, and competitor market surveys.
• Monitor and replenish leasing materials, signage, and refreshments as needed.

Resident Relations & Retention

• Deliver exceptional customer service and handle resident requests promptly and professionally.
• Support resident retention efforts through proactive renewal outreach and community engagement.
• Process service requests accurately and coordinate follow-up with the maintenance team.
• Promote a positive living environment consistent with Portico’s customer service standards.

Administrative Support

• Enter all leasing and resident activity into OneSite daily and maintain data accuracy.
• Prepare reports, maintain organized files, and manage office inventory.
• Respond to calls and emails in a timely, professional manner.
• Support compliance with safety procedures and operational policies.

Team Collaboration

• Partner effectively with the community team, maintenance staff, and corporate associates.
• Build positive relationships with vendors, sister communities, and industry partners.
• Participate in team meetings, training, and special projects as assigned.

Qualifications

• Experience: Minimum six months of leasing, sales, or customer service experience preferred.
• Education: High school diploma or GED required; bachelor’s degree preferred.

Skills & Competencies

• Strong communication, sales, and customer service skills.
• Bilingual in English/Spanish.
• Proficient in Microsoft Word, Excel, and property management software (OneSite, Yardi, etc.).
• Detail-oriented, organized, and able to manage multiple priorities.
• Positive attitude, professional demeanor, and strong teamwork orientation.

Physical & Work Requirements

• Ability to stand and walk for prolonged periods, climb stairs, and lift up to 30 pounds.
• Frequent exposure to outdoor weather conditions and moderate noise levels.
• May require weekend, evening, or overtime work as scheduled.
• Must be comfortable working in a pet-friendly environment.

Pay Range

$19 per hour