Leasing Consultant

About the Role

Middleburg is hiring an experienced Leasing Consultant to manage the leasing process and assist with resident relations. We seek an enthusiastic individual who enjoys helping customers, thrives in a fast-paced environment, and strives to meet goals. This role offers recognition, rewards, and opportunities for career growth in a challenging and dynamic setting.

Responsibilities

• Manage all aspects of the leasing process, including leasing apartments, maintaining availability lists, responding to inquiries, qualifying prospects, showing apartments, and preparing move-in paperwork.
• Generate interest in the community by touring prospects, answering questions about amenities, local community, and property details.
• Maintain market, demographic, economic, and community knowledge through monthly telephone surveys and bi-monthly physical shops.
• Use on-site property management software (e.g., RealPage, OneSite) to track apartment availability, record traffic and leasing activities, manage resident/prospect data, and capture demographic information.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Promote resident and business referrals and conduct outreach programs.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Telemarket, cold-call, set appointments, and proactively contact prospective businesses.
• Follow up with prospects and new residents within 2 hours via emails, thank-you notes, cards, or calls to finalize leasing or renewal decisions.
• Ensure timely and accurate entry of prospect and resident data into the software system.
• At move-in, inspect the apartment with the new resident, complete move-in inspection forms, and review leasing paperwork and property rules.
• Manage the lease renewal program by preparing renewal letters/packages, tracking lease expirations, recording notices to vacate, and interviewing residents about renewal decisions.
• Ensure lease renewal documents are signed, implemented, and fees/deposits are collected on time.
• Comply with Fair Housing regulations and property-specific occupancy standards.
• Execute marketing activities to drive traffic and create a lasting first impression.
• Maintain market knowledge through weekly inquiries and monthly physical market shops.
• Review collateral and advertising, and recommend market strategies to the Community Manager and Marketing department.
• Deliver exceptional service to residents to exceed expectations and maintain retention.
• Assist in planning and preparing resident functions.
• Walk the property to assess curb appeal and overall appearance.
• Advise the Community Manager of conditions affecting resident safety, satisfaction, or property preservation.
• Be available for emergencies, resident functions, community events, and weekends.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• 1+ years of customer service or sales experience; previous leasing experience is a plus.
• Excellent verbal and written English communication skills.
• RealPage experience preferred.
• Basic computer skills in a Windows environment, including internet navigation, applications, and property management software.

Physical Requirements

• Frequent use of telephones and computers.
• Must be able to walk apartments and grounds, including steps.
• Occasional lifting of up to 20 pounds.
• May require driving a golf cart.

Schedule

Will normally work weekdays and weekends; hours may vary to meet business needs.

Benefits

• Comprehensive health and wellness benefits, including three medical plan options (one with a company-funded HSA and 100% premium coverage for employees) and subsidized options for family members.
• Dental and vision plan choices.
• Paid time off, paid volunteer time, and company-paid holidays.
• 401(k) match.
• Employer-paid Life and AD&D insurance.
• Educational reimbursement to support professional growth.

About Middleburg Communities

Middleburg Communities is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions. Middleburg is one of the most active developers and builders of rental housing in the nation, with approximately $1 billion in recurring annual development value.

We share a vision for greater value creation through community impact, enhancing lives and contributing positively to neighborhoods while maximizing returns for our partners. Our culture embraces responsible leadership, initiative, empathy, and a commitment to excellence in knowledge, service, and integrity.