Leasing Consultant

About the Role

Middleburg is hiring an experienced Leasing Consultant to manage the leasing process and assist with resident relations. We seek an enthusiastic individual who enjoys helping customers, thrives in a fast-paced environment, and strives to meet goals. This role offers unlimited growth potential and career advancement in a team-oriented culture where results are recognized and rewarded.

Responsibilities

• Manage all aspects of the leasing process, including leasing apartments, maintaining availability lists, responding to inquiries, qualifying prospects, showing apartments, and preparing move-in paperwork.
• Generate interest by touring prospects, answering questions about amenities, local community, and property details.
• Maintain market, demographic, and economic knowledge; conduct monthly telephone market surveys and bi-monthly physical shops.
• Use property management software (e.g., RealPage, OneSite) to track availability, record traffic, manage resident/prospect data, and capture demographic information.
• Recommend strategies to increase qualified traffic and closing ratios.
• Promote resident and business referrals; develop and monitor merchant/neighborhood referral programs.
• Telemarket, cold-call, set appointments, and proactively contact prospective businesses.
• Follow up with prospects and new residents within 2 hours via email, notes, or calls to finalize leasing/renewal decisions.
• Ensure accurate and timely entry of prospect/resident data into software systems.
• Conduct move-in inspections, review leasing paperwork, and explain property rules.
• Manage lease renewals: prepare renewal letters/packages, track expirations, record notices to vacate, and interview residents about renewal decisions.
• Ensure lease renewal documents are signed, fees/deposits are collected, and compliance with Fair Housing regulations and property guidelines.
• Execute marketing activities to drive traffic and create lasting first impressions.
• Maintain market knowledge through weekly inquiries and monthly physical shops; review collateral and recommend market strategies.
• Deliver exceptional resident service to exceed expectations and improve retention.
• Assist in planning and preparing resident functions.
• Walk the property to assess curb appeal and overall appearance; report safety or dissatisfaction concerns to the Community Manager.
• Available for emergencies, resident functions, community events, and weekends.

Requirements

• High school diploma or equivalent; Bachelor’s degree preferred.
• 1+ years of customer service or sales experience; leasing experience a plus.
• Excellent verbal and written English communication skills.
• RealPage experience preferred.
• Basic computer skills in a Windows environment; proficiency in internet navigation, applications, and property management software.

Physical Requirements

• Frequent use of telephones and computers.
• Ability to walk apartments and grounds, including steps.
• Occasional lifting of up to 20 pounds.
• May require driving a golf cart.

Schedule

Primarily weekdays and weekends; hours may vary to meet business needs.

Benefits

• Comprehensive health and wellness benefits: three medical plan options (including a company-funded HSA with 100% premium coverage for employees), subsidized family coverage, dental, and vision plans.
• Paid time off, paid volunteer time, and company-paid holidays.
• 401(k) match, employer-paid Life and AD&D insurance.
• Educational reimbursement for professional growth.

About Middleburg Communities

Middleburg Communities is a fully integrated real estate investment, development, and construction firm specializing in rental housing in high-growth markets across the southeastern U.S. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions. Middleburg is committed to responsible leadership, diversity, and community impact, aiming to enhance lives while maximizing returns for partners.

Learn more about Middleburg.