Leasing Consultant

About the role

The Leasing Consultant is the first point of contact for all customers and plays an important role in reaching and maintaining established occupancy goals. The primary responsibility is to build rapport with prospects and residents, while ensuring the tour, application, move-in, and tenancy is consistently an excellent customer experience.

Responsibilities

• Assist manager in marketing efforts, including outreach, preferred employer programs, networking, and social media campaigns.
• Generate interest in the community by touring the property with prospects and answering questions about amenities, local community, and grounds.
• Gain familiarity with the IDM family of communities, floor plans, and availability.
• Highlight the quality of the community and lifestyle available by focusing on amenities, property location, and area.
• Facilitate the prospect application process by collecting information, initiating background checks, compiling files, and maintaining prospect contact.
• Provide detailed move-in information to incoming residents.
• Deliver a consistently high level of service to residents to exceed expectations and maintain retention.
• Perform required office activities and coordinate paperwork with attention to detail, planning, and organizing skills.
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to maintenance staff and/or management.

Requirements

• 1-3 years of relevant property management experience.
• Excellent customer service skills with a strong attention to detail.
• Basic leasing knowledge, including Fair Housing Laws.
• Team player willing to go the extra mile to provide concierge-level customer service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Proficient with Microsoft Office Suite.
• Must be able to work weekends.

Physical Requirements

• Prolonged periods of sitting, standing, and walking.
• Must be able to lift up to 15 pounds.

Pay

Target pay range: $20.00 - $24.00 per hour. Actual starting pay will vary based on factors including geographic location, experience, skills, specialty, and education.