Leasing Consultant

About the Role

The Leasing Consultant coordinates all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role interacts directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Responsibilities

• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.
• Ensures model apartments are in touring condition.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.
• Follows up with all prospective residents via phone, mail, or email.
• Converts phone traffic into scheduled appointments with prospective residents to tour the community.
• Ensures excellent customer service to prospective and current tenants and promotes a quality living experience for all residents.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Creates and maintains confidential resident files, including reviewing move-in paperwork with new residents.
• Completes weekly leasing reports in an accurate and timely fashion.
• Ensures all open and close procedures are completed daily.
• Assists with ongoing resident relations throughout occupancy by ensuring resident requests are responded to promptly and accurately.
• Shops competitive properties.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need repair.
• Assists with processing work order requests for residents and ensures work is completed in a timely manner.
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
• May assist with planning and implementing resident activities to increase resident retention.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills & Qualifications

• Ability to read, write, understand, and communicate in English.
• Working knowledge of email, Microsoft Word, Excel, and Entrata or other on-site accounting software.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Professional verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical and accounting functions.
• Ability to read and comprehend reports.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task and make quick, effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to close a sale and set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• Ability to drive an automobile.

Required Licenses & Certifications

• Current driver license and automobile insurance.
• Real estate license (if required by state).
• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.
• Ability to work weekends and non-traditional holidays.
• Must be available to work on-call or when needed due to staffing shortages.
• Willing to participate in social media content creation as needed.
• Some travel may be required.
• Overtime may be required for this position.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Frequent climbing, reaching, use of fingers, handling, talking, and hearing.
• Moderate crouching and lifting.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to lift and/or move up to 50 pounds.
• Rare to moderate proximity to moving, mechanical parts.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.
• Ability to tolerate stressful situations.
• Ability to work under moderate to close supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in different regions).
• Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with the public.
• Possible exposure to short-tempered or aggressive people.
• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.