Leasing Consultant

Summary

Show apartments to prospects with the goal of securing a lease. Provide productive and ongoing contributions toward maintaining occupancy and customer satisfaction at a premium level. Complete leasing paperwork.

Responsibilities

• Lease apartments at optimum rent levels and keep vacancies to a minimum.
• Greet customers by standing and smiling.
• Convert walk‑in prospects into secured leases.
• Convert telephone calls and emails to appointments.
• Maintain a waiting list and follow up on waiting‑list applicants.
• Follow up on Guest Cards by letter, telephone, and email.
• Screen applicants, including requesting and reviewing credit reports, employment references, and rental references.
• Prepare leases and conduct move‑in orientations.
• Maintain the move‑in list, handle subleases, renewals, extensions, and vacating notices.
• Issue rent increase letters and maintain related files.
• Prepare prospect kits, move‑in kits, move‑out kits, and other promotional materials as needed.
• Promote the Preferred Employer Plan and maintain the Resident Renewal Program.
• Proactively solicit resident input, make recommendations to management, and strategize to maximize resident retention.
• Facilitate a resident environment that permits peaceful and quiet enjoyment.
• Work with residents and the broader community to determine solutions and accomplish goals.
• Assist managers and other staff members as requested.
• Maintain a customer‑focused and attractive appearance in the leasing office (plants, accessories, furnishings).
• Handle daily file maintenance, postage, office, and forms supplies.
• Handle regular and overnight mail; answer telephones.
• Arrange utility connections and disconnections and maintain the utility ledger.
• Walk vacant units and inspect ready units as necessary; walk the property and perform property work as needed.
• Follow up on general complaints (pet violations, resident handbook violations, auto violations, noise violations, etc.) in compliance with the Customer Service Program.
• Collect delinquent rent and check apartments for skips using delinquency as a reference.
• Handle move‑out processing.
• Work on social and other promotional events.
• Other duties as assigned.

Requirements

• Education: High School Diploma or equivalent.
• Experience: Outstanding sales ability in a computerized environment.
• Preferred: One year of leasing experience.
• A valid driver's license and proof of insurance; passing criminal background check and pre‑employment drug testing.

Benefits

Bonus opportunities of up to $10,000 throughout the year*.

• Health, Dental, and Vision coverage.
• 401(k) retirement savings plans.
• 25% employee rental discount at any GSC property.
• Paid holidays, paid sick leave, and paid vacation.
• Health Savings Account with match.
• Maternity leave.
• Employee and dependent care assistance programs.
• Short‑ and long‑term disability insurance.
• Life, critical illness, accident, and cancer insurance plans.
• Pet insurance.
• Identity theft protection.
• Legal resources.