Leasing Consultant

About the role

The Leasing Consultant is an integral member of the Sales Team, functioning as the primary point of contact for prospective residents. The Leasing Consultant is accountable for lead management, securing tour appointments, presenting community features to prospects to maximize leasing results, and providing exceptional customer service to prospects, residents, and colleagues. The Leasing Consultant is also responsible for all administrative duties related to the sales function in the customer relationship management (CRM) software.

Responsibilities

• Manage incoming leads in the CRM system, schedule self-guided tours, and provide a high-quality leasing experience for future residents, which includes assessing clients' needs and pairing them with the best home that fits their criteria.
• Manage pipeline and follow up with prospects by continuously reaching out with tailored updates to assist in their home search.
• Maintain in-depth knowledge of the community and apartments.

Requirements

• Proven work experience in Sales or Customer service and track record of achieving sales target is preferred.
• Previous phone sales experience is a plus.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.

Skills

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to understand and carry out general instructions in standard situations.
• Ability to solve problems in standard situations.
• Requires basic analytical skills.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
• Errors in judgment may cause short-term impact to co-workers and supervisor.

Benefits

• Medical, dental, vision coverage.
• Paid parental leave.
• 401k employer match.
• Excellence rewards and wellness programs.
• 12 paid holidays and 15 PTO days.
• Housing discount of 20% for most positions.

Pay

New hires generally start between $22.12 and $26.20 per hour. The final salary offer will be determined after reviewing relevant factors, including skill sets, relevant experience, internal equity, and other business and organizational needs. This is a commission‑eligible position with earning potential averaging $100 per new move‑in lease, determined by monthly performance metrics.

Schedule

This role demands availability for five days each week, with the potential for including weekends in the schedule as necessary. Schedule requirements may be modified, and accommodations may be considered where required by applicable law.