Leasing Consultant

About the role

North American Properties is seeking a Leasing Consultant to fulfill leasing and customer service needs at our five downtown communities. This full-time position offers a unique opportunity to gain multi-site experience in an exciting and fast-paced environment.

Responsibilities

• Serve as a primary contact for residents and prospective residents
• Perform all marketing and leasing activities
• Learn and adhere to Fair Housing laws
• Apply the property’s Lease Agreement and Rent and Policy Schedule to all transactions
• Implement sales and customer service strategies outlined in the NAP Way training
• Tour apartments and community amenities with prospective residents
• Maintain targeted occupancy
• Generate sales leads via internet listings, social media, and community outreach
• Build and maintain resident relations
• Coordinate resident activities
• Provide accurate and timely reporting of all daily leasing activity
• Manage and follow up with all resident and lead information using databases, Microsoft Excel, and Microsoft Word
• Prepare and present all lease contracts and related documents
• Properly open, close, and stock the leasing office to prepare for visitors
• Inspect leased apartments prior to move-in and report potential issues to manager and/or maintenance team
• Inspect models, amenities, and tour path daily to identify, correct, and/or report issues
• Gain expert area knowledge, including property, floor plans, availability, competitors, surrounding community, and local businesses/attractions
• Demonstrate company values at all times
• Complete additional duties or tasks assigned by manager

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred)
• Valid driver’s license and dependable transportation
• Successful customer service-related background
• Ability to work occasional nights and/or weekends based on office and event scheduling
• Ability to walk for extended periods of time

Skills

• Strong work ethic
• Outstanding customer service and communication skills
• Advanced interpersonal skills
• Self-confidence and poise
• Ability to manage difficult conversations and confrontation
• Positive can-do attitude and outgoing personality
• Initiative-taker skills and self-starter mentality
• Exceptional organizational and multi-tasking skills
• Strong drive to succeed
• Punctuality and dependability
• Solution-oriented thinking and detail-oriented skills
• Collaborator mindset
• Creative thinking

Benefits

• Medical, dental, and life insurance
• 401(k) retirement plan

Competitive salary based on experience.