Leasing Consultant

About the Leasing Consultant Position

We're looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Ability to focus on the needs of others by listening, understanding, and showing empathy and respect
• Ensures excellent customer service to prospective and current residents and promotes a quality living experience for all
• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes
• Ensures model apartments are in touring condition
• Orients prospective and current residents to the property
• Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis
• Maintains accurate and detailed records of traffic activity by entering applicable information into the computer
• Follows up with all prospective residents via phone, mail or email
• Converts phone traffic into scheduled appointments with prospective residents in order to tour the property
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team
• Creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents
• Completes weekly leasing reports in accurate and timely fashion
• Ensures all open and close procedures are completed daily
• Assists with ongoing resident relations throughout the occupant's tenancy by ensuring requests are responded to promptly and accurately
• Responsible for shopping competitive properties
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
• Assists with processing work order requests for residents and ensures work is completed in a timely manner
• Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed
• May be asked to assist with planning and implementing resident activities in order to increase resident retention
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
• Performs other duties as assigned

Education and Experience

• High school diploma is required
• Minimum of one year of previous sales experience is preferred
• One year of previous residential leasing experience is preferred

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others
• Prior experience in Yardi Voyager or another equivalent system is preferred
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management
• Sensitivity to confidential matters is required
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
• Ability to relay technical concerns with adequate detail, quickly and accurately
• Capability to read, write, comprehend, and converse in English
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system
• Strong organizational and time-management skills
• Ability to cope with and defuse situations involving angry or difficult people
• Must maintain a valid driver's license, clean driving record and current auto insurance is required
• Must comply with all safety requirements
• Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment

Our Core Beliefs

• Put people and partnerships first
• Empower associates
• Focus on solutions
• Champion ideas that accelerate success
• Deliver proof over promises